RETURNS & FAQs
FACTS ABOUT OUR COLOUR CODING RINGS
Quick & Easy to set up Rings are easily fitted
– Just stretch the correct size ring over the brush handle or piece of equipment.
– The colour rings also act as a grip
– Place along your brush in a comfortable position.
– Equipment is quickly identifiable, saving you time.
– Rings & Plates make for easy organization & quick identification
Saves time sorting brushes at the end of the day.
WHAT ARE THE LARGE SIZED RINGS BEST USED FOR?
The large rings are best used for electric equipment such as hair dryers, straightening irons, curling tongs etc as they are large enough to stretch over the electrical plug. It can also be used on brushes with larger handles or hair dusting brushes.
WHAT SURFACES WILL THE COLOUR PLATES STICK TO?
The colour plates will stick to any clean, dry & flat surface. Such as hard plastic, glass, 2pac paint finishes, and smooth finished Laminex.
It’s crucial to clean & allow the surface to dry before applying the colour plate.
DO YOU SHIP OVERSEAS?
Yes, we can arrange to ship our product anywhere you choose.
Please note that overseas shipping will incur extra costs.
WILL YOU BE EXPANDING YOUR COLOUR RANGE?
Yes dependent on sales popularity and customer requests.
Please contact us with any product development ideas.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?
Lucky you! First step is the fun part; you get to go shopping! Choose the items that you desire and head to the VIEW CART web page when you’re ready.
On the VIEW CART web page, you can ADD A COUPON CODE. Please add your unique code and click the ‘Apply coupon’ button.
You will then see the discount code confirmed and your total will be recalculated with the discount.
NOTE: Please apply your Discount Code before going to the Checkout page.
DO YOU ACCEPT REFUNDS?
We do not accept returns of any products that have been opened, used or due to “change of mind”.
If an item is missing in your order or you have received the wrong item, please contact us as soon as possible and we’ll rectify the error.
WHAT IF THE ITEM I RECEIVED IS DAMAGED?
If your order has arrived damaged, please contact us with at least 1 photograph showing the damaged product, within 48 hours of receiving it.
Any Emails we receive requesting resolutions after 48 hours of delivery or without any evidence will be rendered false.
DO THE PRICES ON THE WEBSITE INCLUDE GST?
Yes, prices include GST.
All prices on our website are in Australian dollars and are inclusive of GST.
Please note, prices are subject to change without notice. We will use our best efforts to ensure that the prices on our website are current at all times.
WHAT IF I MADE A MISTAKE IN MY ORDER?
We encourage customers to carefully select their products using our website as we do not offer refunds or exchanges for change of mind.
In exceptional circumstances and where the customer notifies us within two (2) hours of placing an order we may, at our discretion, elect to process a refund or amend your order with an alternative product provided the order has not been processed.
TERMS & CONDITIONS
PURPOSE OF GOODS – Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.
ADVICE AND INFORMATION – The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage.
LIMITATION OF LIABILITY – To the fullest extent permitted by law, we do not accept any liability arising from the information on our website, our online shop or any websites linked to our website being incorrect, incomplete or in any way misleading. To the maximum extent permitted by law, we will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on our website.
NO WARRANTY – To the fullest extent permitted by law, we give no warranty in respect of any products available for sale on our website.
UPDATES TO TERMS AND CONDITIONS – These Terms and Conditions may be amended by us at any time. By continuing to use our services or buying product from us, you agree to be bound by the Terms and Conditions as amended from time to time. By purchasing any product from us you are deemed to accept these Terms and Conditions.
WE VALUE YOUR PRIVACY
We value your privacy. We never rent or share your information with other sellers or marketing companies. We only share your payment information with the payment processor of your choice for example Visa, MasterCard or PayPal. We may also share your Personal Information to comply with applicable laws and regulations.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please CONTACT US.
We endeavour to deliver a product that truly makes the organisation of your business easier and to enhance productivity and efficiency
– No more running around, looking for equipment. The product is best used to identify stylist equipment in one location – ie a set of brushes labelled with one colour and replaced in a location, tagged with the same colour.
– Each stylist has their own unique colour or some salons that share equipment have trolley draws, with complete sets of equipment, all colour coded for each set.
– Either way works beautifully when items are placed back in their matching colour coded location.
– We have always encouraged, where possible, that apprentices or salon assistants replace brushes/equipment into their correct colour coded location throughout the day.
Multiply colours for your own unique style. Salons with more that 15 stylists, double up bands for over 150 colour combinations.
MAKE APPLICATION EASIER
You can warm up the bands, making them more pliable and stretchy – simply place the bands into warm to hot water – ensure you dry them before stretching onto brush handles